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26

Sep 2018

Rave reviews for Kineo’s LMS support services

News

You want your learners to have a great experience with your learning platform and to maximise the capabilities of the system. Having someone to call on when you need advice and support for your platform is crucial. Here at Kineo, we recognise that L&D professionals need a provider that will be an extension of their team, and our commitment to this is reflected year after year in the feedback we receive from our Client Services Satisfaction Survey.
 

2018 LMS Client Services Satisfaction Survey results are in

Kineo has a robust Client Services team that is dedicated to helping our clients maintain and enhance the operation of their platforms. The size and expertise of our team is a key differentiator that sets us apart in the LMS industry, and it is an offering we’re really proud of.

Thus, as a business, we think it is crucial to survey our clients twice a year to ensure we truly deliver on the services we set out to provide. Our primary goal in requesting continuous feedback is to ensure we are able to continually adapt to the evolving business needs of our incredibly varied client base. And by doing the survey biannually, we’re able to act proactively to ensure we are keeping pace. We’re Kineo after all, and as our name implies: we are always on the move.

The survey sent to our clients asks them to outline their satisfaction levels in several key areas, to prioritise the most important characteristics of the Client Services team, and to elaborate on where we perform well and what we could do better.

To see the full results of this year's survey, take a look at the infographic below:

2018-client-services-satisfaction-survey-infographic.jpg

Of those who responded…

  • 100% satisfied with the team’s knowledge and competence
  • 100% satisfied with the team’s courtesy and friendliness
  • 100% satisfied with the team’s willingness to help
  • 89% satisfied with the team’s clarity of communications
  • 89% satisfied with the overall experience of Kineo’s support team
     

Our clients told us their top 3 priorities in March 2018 were:

  • 1. Frequency of updates
  • 2. Courtesy/Friendliness
  • 3. Willingness to help

Research such as Fosway Group’s The State of the Learning Technology Market highlights that L&D teams are often unsatisfied with their LMS providers. By providing an exceptional support service for our LMS clients, we are continuing to set ourselves apart. If you’re keen to partner with an LMS provider that will be an extension of your team and help you maximise your system, get in touch to discuss your needs.